Product Specialist Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues. Schedule jobs and make schedule modifications. Manage batch workload in Production Control for both mainframe and client server applications. Identify and fix common a bends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing. Clear and effective written and verbal communication skills are required. Efficient use of system tools (i.e. Time SharingOption/ Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
4-year college or university with major course work