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Product Specialist

Job Description

Product Specialist Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues. Schedule jobs and make schedule modifications. Manage batch workload in Production Control for both mainframe and client server applications. Identify and fix common a bends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing. Clear and effective written and verbal communication skills are required. Efficient use of system tools (i.e. Time SharingOption/ Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.

Responsibilities:

• Skill in managing batch workload on AJF for both mainframe and client server applications.
• Ability to clearly and effectively communicate verbally to support staff when problems develop.
• Mainframe, SharePoint, SDSF experience a plus
• Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli. li>
• Expertise in identifying abends and using JCL to fix those abends.
• Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
• Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.

Education
4-year college or university with major course work