LOCATION: Columbus, Ohio
POSITION TYPE: ASAP – 06/30/2026
POSITION TERMS: Interview in-person only
Must be local or within a one hour drive
The Program Manager is responsible for overseeing the maintenance and operations (M&O). This individual ensures that M&O functions are efficiently executed, service level agreements (SLAs) are monitored and reported accurately, and incidents are escalated following program protocols.
– Technical Architecture/Infrastructure operations
– Nightly job runs
– Defect resolution
– EDMS (Document Management System)
– RPA/Bots
– CSS/IVR Call Center
– Real-time and batch interfaces
– Testing of system patches and fixes
- Develop and maintain operational policies and procedures to support incident management, SLA tracking, and defect closure.
- Maintain critical operational documentation such as the OB Operations Run Book, change management policies, communication strategies, and production access controls.
- Provide regular updates to leadership on M&O performance and escalate issues as necessary.
- Collaborate across program workstreams, including Program Management and Service Delivery, to support environment releases and upgrades.
SKILLS:
Experience in complex, matrixed IT environments | Required | 10 |
Demonstrated technical expertise in managing IT projects within operational settings. | Required | |
Excellent written and verbal communication skills, with proven examples of stakeholder engagement and issue resolution. | Required | |
Proven experience as a technical program manager in a system maintenance and operations (M&O) environment. | Required | |
Experience with Ohio Benefits programs including- Medicaid | Highly desired | |
Experience with Ohio Benefits programs including- SNAP/Cash Assistance | Highly desired | |
Experience with Ohio Benefits programs including – Childcare Eligibility and Enrollment Systems | Highly desired | |
Experience with Ohio Benefits programs including – IVR Call Center technology | Highly desired |