State of Ohio Department of Administrative – DAS OB: (763814) Sr. Program Manager

LOCATION: Columbus, Ohio

POSITION TYPE: ASAP – 06/30/2026

POSITION TERMS: Interview in-person only

Must be local or within a one hour drive

The Program Manager is responsible for overseeing the maintenance and operations (M&O). This individual ensures that M&O functions are efficiently executed, service level agreements (SLAs) are monitored and reported accurately, and incidents are escalated following program protocols.

– Technical Architecture/Infrastructure operations
– Nightly job runs
– Defect resolution
– EDMS (Document Management System)
– RPA/Bots
– CSS/IVR Call Center
– Real-time and batch interfaces
– Testing of system patches and fixes

  • Develop and maintain operational policies and procedures to support incident management, SLA tracking, and defect closure.
  • Maintain critical operational documentation such as the OB Operations Run Book, change management policies, communication strategies, and production access controls.
  • Provide regular updates to leadership on M&O performance and escalate issues as necessary.
  • Collaborate across program workstreams, including Program Management and Service Delivery, to support environment releases and upgrades.

 

SKILLS:

Experience in complex, matrixed IT environments Required 10
Demonstrated technical expertise in managing IT projects within operational settings. Required
Excellent written and verbal communication skills, with proven examples of stakeholder engagement and issue resolution. Required
Proven experience as a technical program manager in a system maintenance and operations (M&O) environment. Required
Experience with Ohio Benefits programs including- Medicaid Highly desired
Experience with Ohio Benefits programs including- SNAP/Cash Assistance Highly desired
Experience with Ohio Benefits programs including – Childcare Eligibility and Enrollment Systems Highly desired
Experience with Ohio Benefits programs including – IVR Call Center technology Highly desired

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